Factores que determinan la satisfacción laboral de un hospital de segundo nivel : caso del área de traumatología del Hospital IESS Ceibos.

Abstract

Job satisfaction in health organizations is considered a fundamental activity for its well-being, the creation of data collection tools has helped to establish objective parameters for future use in administrative reports that facilitate the generation of proposals for improvements. With the aforementioned, in the IESS Ceibos General Hospital, despite having a high quality infrastructure, it presents shortages of medical personnel creating a stagnation of the flow of external clients. The study proposed evaluating the factors that determine the satisfaction of collaborating personnel in the area of traumatology at the IESS Ceibos General Hospital. Thus, the methodology of descriptive work index was used where the satisfaction of the personnel in five dimensions is evaluated, such as security, job promotion, remuneration, working conditions and extrinsic factors. As a result, remuneration and working conditions were considered as the most important dimensions due to the low satisfaction rates. Based on these results, a strategic plan based on periodic memorandums, training program and other activities is proposed to raise the level of job satisfaction of staff.