Evaluación de la satisfacción de los padres en función de la calidad del servicio del personal sanitario en el área de neonatología del Hospital Matilde Hidalgo de Procel de la ciudad de Guayaquil.

Abstract

Quality in the health field refers to guaranteeing the safety and well-being of patients who attend health care organizations. The satisfaction is given by the expectations and perceptions that a user has when receiving a service. The objective of this research work was to evaluate the satisfaction of parents based on the service provided in the Neonatology area of the Matilde Hidalgo de Procel Hospital in the city of Guayaquil. The methodology had a quantitative approach due to the numerical measurements of the variables. The deductive method was used, the scope was descriptive and correlational, since it was sought to verify the relationship between the variables. The data collection was cross-sectional, as a tool to collect the information a questionnaire was used, applied to a survey of a sample of 269 mothers. The results showed problems with regard to the education of the patient about the care of the baby, there were problems in the relationship with the patient, in addition to communicational aspects. Activities were proposed to improve the problems reflected in the survey. It was concluded that there was a positive and significant relationship between the quality and satisfaction of the health services of the neonatology area of the hospital under study.