Análisis del clima organizacional y su incidencia en el desempeño laboral en Banco Pichincha de la ciudad de Guayaquil.

Abstract

This research was designed with the objective of analyzing the organizational climate and its impact on job performance at Banco Pichincha in the city of Guayaquil. To carry out the study, previous studies related to the subject were analyzed, and it was noted that in most cases the work environment did have influences on the performance of the workers, since those who presented better results worked in companies that motivated them, and that they recognized their work. In addition, within this work, macro and micro environment factors were analyzed to determine their influence on the organizational climate of Banco Pichincha; The result of this analysis determined that the financial institution tries to be framed in good and fair labor practices to create an optimal work environment, but despite that, not everything is positive because there are political and economic regulations that affect the behavior of users and this implies greater interaction with customers, where a tense environment could be generated. On the other hand, a survey and interview was conducted and the results determined that 30% of employees are not happy with salary, recognition and communication. For this reason, the proposal focused on correcting these three aspects. Although, in the Pichincha Bank there is already a system to measure the organizational climate, the proposal was developed as a complementary action plan to reverse the impact of these 3 aspects and rather, the staff has the possibility to grow professionally, your experience is increased and your opinion is valued.