Análisis de datos mediante la metodología design thinking del proceso de ingreso de requerimientos desde el portal de mesa de servicios ingresados por los usuarios de Institución Financiera.

Abstract

At present, large business models require that their processes and resources are always available to their employees, for this reason some choose to hire outsourcing to take care of the requirements and incidents that occur daily, without However, despite having these services contracted, users feel dissatisfied with the service received, due to several factors that are not only related to the final. According to the problem, it is proposed to define at what specific points in the requirements resolution process the user experience is negatively affected through the use of Design Thinking tools.