Análisis comparativo de la satisfacción laboral de los trabajadores de una empresa comercial.

Abstract

This research has a non-experimental quantitative approach, whose objective is to perform a “Comparative analysis of job satisfaction in the commercial company workers”; through a methodological process that allowed the information collection using a survey technique, in order to receive through a Likert scale, a numerical assessment of the different dimensions and the perception that affect to determine the job level satisfaction in the different of a commercial company branches; in both, Costa and Sierra region. The sampling of this research is not intentionally probabilistic, established by 180 workers surveyed who represents 22% of the population. The obtained results allowed to determine the perception levels of job satisfaction, deconcentration of actions and social welfare; whose purpose will allow establishing mechanisms for improvement within the organization.