La comunicación interpersonal del staff hospitalario y su relación con la satisfacción de los pacientes de los establecimientos de salud de La Troncal.

Abstract

Objectives: the interpersonal communication of the hospital staff and its relationship with the satisfaction of patients in the health facilities of La Troncal were analyzed, studying the correlation between the variables considered. Methods: using a mixed research approach and with an exploratory, correlational and descriptive scope, statistically validated surveys were carried out with an exploratory and descriptive approach, aimed at the collaborators of the health centers and the users of these hospital institutions in the mentioned district, the weaknesses and weaknesses were identified, as well as the relationship of the two variables of study: interpersonal communication and user satisfaction. Results: the findings showed that there is no defined interpersonal communication protocol, and that health collaborators have been poorly trained to improve their communication skills, both among colleagues and towards patients; Added to this is the identification of low trust on the part of the user and an absent evaluation of their satisfaction, determining factors for the suggestion of the proposal; In addition, using Pearson's correlation analysis, it was identified that there is a correlation of 0.475 between the study variables, testing the hypothesis. Conclusion: based on the identified correlation, it was considered necessary to apply a proposal to improve interpersonal communication, which includes four macro actions: a hospital communication guide, a training program aimed at these health providers, the evaluation of Service aimed at users and patients, and the Promotion focused on the public about the benefits and comforts of receiving a new quality service given the improvements implemented.