Estudio de los tiempos de espera de atención y su relación con la satisfacción de los usuarios del centro de salud tipo C Pedro Carbo - distrito 09D14.

Abstract

At present, both public and private health institutions constantly evaluate medical services through validated instruments, these are applied to users to find out the shortcomings and provide feedback. The objective of this study was to analyze the waiting time and its relationship with the satisfaction of the users of the Pedro Carbo type C health center - district 09d14 This research is descriptive of a quantitative approach that collected data by applying a questionnaire validated with waiting times for care and user satisfaction at the Pedro Carbo Type C Health Center - District 09D14. The global validation was 0.80 therefore, the instrument is highly reliable. The average age was 26 years and 72% of the users had a secondary level. The level of user satisfaction was measured by dimensions. In relation to this measurement, it may be that the resolution capacity of the health unit is the highest percentage of satisfaction caused with 49.8%. In addition, 75% of users had to wait between 31 to 59 minutes to process their appointment in the admission area and 80% waited between 31 minutes to two hours before being seen. Finally, a plan was made to improve waiting time at the institution.