Gestión administrativa y su relación con la comunicación interpersonal de los colaboradores del área del laboratorio clínico del hospital del Día Sur Valdivia.

Abstract

The general objective of this research was to analyze the relationship of administrative management with interpersonal communication of collaborators in the clinical laboratory area of the Hospital del Día Sur Valdivia, through a statistical study, to develop a proposal for improvement of the area. For this, a methodological framework with a quantitative approach, a deductive method, a descriptive type and a non-experimental design was used. A survey was carried out with a validated administrative management questionnaire with 18 items, which included the dimensions of planning, organization, direction and control. Likewise, a validated questionnaire of 23 items was used for the interpersonal communication variable with four dimensions that were vertical, horizontal, descending communication and barriers in the communication process. The study population was the 36 people that make up the clinical laboratory area, which were surveyed in their entirety. An average of 3.28 was identified for the administrative management variable, showing a greater problem in the control dimension. While, in the communication variable with an average of 2.73, problems with the horizontal communication dimensions and barriers in the communication process were reflected. The creation of primary communication groups, a Team Building program and actions to improve administrative management were proposed, with a total budget of $ 4,200.00. It was verified that the administrative management is related to the interpersonal communication of the collaborators in a positive and significant way.