Análisis de las herramientas de software dedicadas a la videoconferencia, mediante una evaluación técnica, para la aplicación profesional en instituciones en la ciudad de Guayaquil.

Abstract

The degree work presents analyzing the software tools dedicated to videoconferencing such as: Microsoft Teams, Zoom, Adobe Connect, Google Meet and Cisco Webex, through a technical evaluation, for the professional application in institutions in the city of Guayaquil. Taking into account that for this, the concepts of videoconferencing, its types, its models and its technical architecture will be covered, where terms such as bandwidth, transfer speed, latency, jitter buffer, transmission and signaling protocols, traffic, among other annotations that will intervene in the chapters of this degree work. Also, the methodology to be used, exploratory and descriptive research, quantitative and qualitative collection techniques and data obtained from the Gartner quadrant. Therefore, through the evaluation criteria of said quadrant, 10 aspects will be obtained about the videoconferencing environment, among them: Support, Accessibility, Functionality, Security, Usability, Portability, Integration, Price, Accommodation and Update; being analyzed through information gathering techniques and transferring the results to an Excel matrix, where they will be grouped and relatively qualified, after that, they will be evaluated within the six sectors for the work and academic areas, comparing the tools of videoconferencing, denoting the best within the 10 aspects selected for the activities of the most relevant sectors. Zoom being the videoconferencing tool that best fits the sectors, Microsoft Teams representing activities that require infallible security, Adobe Connect that, despite the evolving environment, still uses old technology, Google Meet that adapts to the economy and user needs, and finally that Cisco Webex despite meeting the majority of customer needs, the price for it gives much to be desired.