Influencia de las relaciones interpersonales en el desempeño laboral del profesional de enfermería en el Hospital General IESS Babahoyo.

Abstract

Interpersonal relationships are based on trust, respect, empathy and cordiality. Job performance is the level of compliance of workers. In the health field, joint work is necessary where skills are needed for better teamwork and customer service. The general objective of this research was to establish the influence that interpersonal relationships have on the work performance of the nursing professional at the IESS Babahoyo General Hospital to determine strategies that improve the interpersonal relationships of the nursing staff. The methodology was based on a quantitative approach, descriptive and correlational scope, of deductive method. The interpersonal relations instrument consisted of 18 items with the dimensions of communication, attitudes and treatment, while the variable work performance consisted of 16 items with the dimensions of aspects related to management, aspects related to productivity and aspects related to the person. There were deficiencies in the communication dimension and aspects related to the person. The positive and significant relationship between both variables was verified with a correlation coefficient of 0.856. Coexistence activities and internal events were developed to strengthen the interpersonal relationships of the nursing staff.