Percepción de calidad del servicio de salud ocupacional en los trabajadores de la Empresa Palmeras de Los Andes S.A.

Abstract

The objective of the research is to determine the perception of the quality of the occupational health service in the workers of the company Palmeras de Los Andes S.A. to establish quality improvement strategies. The methodology applied was a quantitative approach, descriptive scope, field research, non-experimental and cross-sectional design, inductive method, a survey based on the Donabedian model was used as a technique. The sample consisted of 180 workers from the company Palmera de Los Andes S.A. The results of the investigation determined that some workers who went to the occupational health service did not receive an explanation of the steps and procedures to follow, few collaborators have had to return to consultation for the same problem. Furthermore, almost all the workers are unaware of the areas that make up the occupational health service care unit and the care processes that are carried out within it. It is concluded that the perception of the quality of occupational health care is excellent and good; however, communication channels that provide clear and timely information on the processes of the occupational health service must be implemented.