Evaluación de la triple meta como eje estratégico para el mejoramiento en el cuidado de la salud de los pacientes en la consulta externa del Hospital General del IESS Babahoyo.

Abstract

Health has become over the years a topic of great relevance worldwide; since, all States seek the welfare of their population, becoming the highest objective or goal for this sector. The general objective of the research is to evaluate the fulfillment of the triple goal in the outpatient consultation of the IESS General Hospital of the city of Babahoyo to prepare an improvement plan that contributes to the fulfillment of its three specific objectives according to the Institute for the Improvement of Care Of the health. The methodology applied in the research was quantitative, non-experimental, with sequential design, descriptive scope, the techniques were the survey and the documentary review, the sample was 383 people to be surveyed. The results of the study showed that the health status of the patients presents a moderate level, the care provided by professional staff has shown deficiencies in regard to courtesy, the predisposition to attend, the lack of interest in helping the patient, the little explanation of the doctor about the consultation. On the other hand, in what refers to the cost, this was varied in the last months reflecting until the month of July a cost per capita of $ 39.06. A training program, external consultation processes and prevention campaigns were proposed. It is concluded that the experience dimension of patient care does not meet the triple goal objective.