Motivación y desempeño laboral de los colaboradores de Centros Públicos de Atención de la Salud en Guayaquil.

Abstract

In order to identify the motivational factors that influence the performance of the employees of a health center, this quantitative approach study was carried out, with the participation of a group of workers who carry out their functions in the area of health, both professional, operational or administrative and logistical support, in direct or indirect relationship with patients and/ or their families. A survey format was applied that was sent through electronic means, the results of which show that staff at a specific health center are willing to perform tasks that they are extremely proud of but believe that they do not have the status information of their area of work and that if they had that information they could collaborate and/or submit opinions and suggestions for solving workspace problems or optimizing it; in addition, that internal communication channels are directly intended to receive guidelines and indications to take into account with regard to their work no longer to obtain the necessary information. All of this can be solved with meetings where staff have the option to be able to say their opinions on key issues and for decision-making. Based on the findings, a proposal was designed that includes the basic strategies, necessary to improve the level of motivation of employees of a public health center, and its results can be known and applied to other similar care centers.