Síndrome de Burnout y su influencia en la satisfacción laboral de los colaboradores del Hospital Básico IESS Guaranda.

Abstract

Within the health field, people who are part of this type of organization are subject to multiple situations where high work demands and physical and mental wear and tear are a factor that directly influences the manifestation of burnout syndrome. Consequently, this research was developed with the objective of analyzing the influence of the burnout syndrome on the job satisfaction of the collaborators of the IESS Guaranda Basic Hospital, by means of statistical techniques, for the development of an improvement plan. The research maintained a quantitative approach, descriptive-correlational scope, deductive method, non-experimental and transversal type. Two surveys related to the study variables were applied to a group of 117 workers. Among the results, it was identified that workers are emotionally exhausted, causing their frustration to be directed towards patients and co-workers, causing internal conflicts among the work team. Regarding satisfaction, factors such as job recognition and physical space were the elements of greatest concern. In short, a proposal made up of three strategic activities was developed in order to reduce the burnout syndrome and increase the job satisfaction of hospital employees, the total value of which amounts to $ 3,341.00.