Incidencia del uso de los sistemas de información en las operaciones de las MIPYMES del sector comercial de la ciudad de Guayaquil periodo 2020.

Abstract

The investigation was carried out considering the changes in trends of the micros, small and medium enterprises of the commercial sector of the city of Guayaquil, regarding the use of information and communication technologies in financial and non-financial operations in the face of the health emergency. However, despite the fact that technology is a strategy that contributes to the competitiveness and permanence of the market of companies, MIPYMES were managed in a traditional way through manual practices and with desktop systems that make it impossible to continue business in other localities. However, the adoption of ICTs has been precipitated by the effect of COVID19 on the business environment. The research selected three types of design: (a) observational, (b) prospective, and (c) transversal, with the purpose of investigating at an intermediate level the facts that generated the study problem. In addition, descriptive research was taken into consideration to describe and analyze the results derived from the survey and interview techniques applied to MIPYMES and experts respectively. The main results indicated that various aspects had an impact on the use of ICTs such as: (a) the health emergency, (b) the need to continue with operations, (c) innovation to face changes in trends of customers. It was noted that the adoption of ICTs, whatever it is, is exposed to a variety of risks that must be mitigated through good risk management and control practices such as: (a) COBIT, (b) ISO27001, (d) ISO37001, or (e) Magerit to ensure the effectiveness of its management in the financial and non-financial operations of MIPYMES.