Nivel del Engagement en los colaboradores de la Cooperativa de Ahorro y Crédito Policía Nacional Ltda (Sucursal Guayaquil).

Abstract

This research aimed to determine the level of engagement in the collaborators of the Cooperative of Savings and Credit National Police Ltda. (Guayaquil Branch), for which a methodological framework based on quantitative techniques (survey) was implemented, through a questionnaire widely used for this topic, the UWES-17; work was worked with the participation of the agency's employees, in Guayaquil, resulting in values similar to international averages and obtained the level of engagement based on its three dimensions (vigor, dedication and absorption), as well as the determination of the degree of reliability of the instrument, and subsequently according to the results the presence of a slightly higher level is confirmed within the parameters of the internationally accepted average, for vigor (4.00), dedication (4.04) and absorption (4.01), this leads to the drafting of an intervention proposal for the optimization of the level of engagement among the employees of the financial institution. The proposal, aimed at raising engagement levels for CPN Ltda. employees, includes an improvement plan based on the programming of activities and indicators; feasibility of its implementation by analyzing financial, human and technical components; necessary indicators to assess and monitor the level of engagement in employees on a regular basis and to be able to apply correctives if applicable.