Síndrome de burnout en los/as trabajadores de una empresa privada dedicada a servicios de contabilidad en la ciudad de Guayaquil, que realizan teletrabajo por motivo de la pandemia COVID-19.

Abstract

This degree work is aimed at knowing the affectation of Burnout Syndrome (BS) to workers who began teleworking in times of pandemic, the objective was to determine the existence of burnout syndrome in the workers who perform teleworking due to COVID-19 through a survey of workers who carry out teleworking. The methodology applied is quantitative, descriptive and exploratory approach, the sample consisted of 77 workers belonging to the company Contyleg S.A. located in the city of Guayaquil, it operates in the accounting, tax preparation, bookkeeping and payroll services sector; where surveys were applied with the Maslach Burnout Inventory Questionnaire. Results obtained in the survey can be determined that more than 65% of the workers are suffering from severe burnout due to the high percentages of the levels of evidenced in the three scales, emotional exhaustion and depersonalization; In the personal fulfillment scale, the low level is a clear beginning of the burnout syndrome; The results are 70.74% of the workers suffer a low level of personal fulfillment, which is worrying, not only because of the high value, but because the company must work to eradicate the problem but must also apply a prevention plan.