Protección jurisdiccional de los derechos del consumidor aplicando el arbitraje de Consumo en Ecuador .

Abstract

The rights of consumers in our legislation have enjoyed constitutional and legal protection since the last decade of the last century, however, when it comes to consumer defense there is no efficient alternative and faster than traditional justice to protect consumer rights, causing that, repeatedly, are violated before the shortcomings of the traditional system. Thus, there is a need to implement in the country an alternative method of dispute resolution such as the Consumer Arbitration System, which has been well incorporated in foreign legislation. Concretely in the present work it will be covered to the Arbitration of Consumption as an alternative suitable way and of rapid access for the solution of the conflicts of consumption, being for it that it will be analyzed and developed several aspects of the system that benefits the consumer, on not having to be submitted to the extensive trials of which it will obtain a late resolution, infringing his right to the effective judicial protection. The objective is precisely to emphasize the need for the establishment of this extrajudicial route that does not prolong the resolution of consumer disputes, as is the case of traditional justice, but rather a system in which simplicity prevails over complexity to provide consumers with real protection of their rights.