Propuesta metodológica para aplicar normas ISO 9001-2008 en los créditos de importadoras de accesorios de vehículos en la provincia de Santa Elena.

Abstract

This research paper is a methodological proposal for the application of ISO 9001:2008 standards in the process of approving credit to customers of car importers in the Province of St. Elena, where the quality is to ensure quality management when granting credit to users who comply with control policies and procedures so that they can benefit from the products they sell in the importers of the canton. During this race and as a consumer, it can be seen that when buying accessories or vehicle parts for their amounts, the vast majority of customers do so with credit cards and cash, since the importers of accessories and vehicle parts in the province of St. Helena do not grant direct credit due to a possible lack of policies and procedures under the credit control and quality management standards. the same that ensure that payments are made without an overdue client portfolio. Therefore, the research work was carried out in three chapters, in Chapter I, Theoretical Framework, the key words related to the main theme were defined; then, in Chapter II, the Research Methodology was developed, in which the design of prospective observational research was defined, type of conclusive descriptive research, using primary and secondary information sources, with data type quantitative and qualitative, under a mixed approach, using research tools such as interviews and surveys. Finally, Chapter III, Methodological Proposal, in which the ISO 9001:2008 standards were applied to credit policies and procedures for importers of vehicle accessories in the province of St. Helena, concluding with the conclusions and recommendations of the study.