Procesos de capacitación en la modalidad de teletrabajo en empresas de servicios en la ciudad de Guayaquil periodo 2019-2021.

Abstract

The main objective of the research work is to identify the training processes in the teleworking modality in service companies in the city of Guayaquil for the 2019- 2021 period. The methods applied will be based on a mixed qualitative-quantitative approach, where the collection and analysis of data is used to refine the research questions or reveal new questions in the interpretation process, it is of a nonexperimental correlational type. The correlational study aims to evaluate the relationship between two or more variables in a particular concept. On the other hand, exploratory studies are applied when a topic has been little studied. In addition, analytical and deductive methods were incorporated. The study analyzes the training processes in the teleworking modality in service companies in the city of Guayaquil for the 2019-2021 period, the data was collected through surveys of 383 companies and in the same way interviews. The statistical method was used for the hypothesis test, since training processes allow companies to improve their performance.