Tecnologías de la Información y Comunicaciones TIC en el ejercicio del Trabajo Social en el área de la salud.

Abstract

Currently, the world is experiencing generational and cultural changes as a result of globalization and new global trends, such as, for example, Information and Communication Technologies called TIC, which the Healthcare Social Worker faces. The research work presents a study of the transformations that TIC have been showing in the exercise of Healthcare Social Work, the technological tools that are used in the processes of social intervention, the perceptions of use and the contributions in the exercise of the Healthcare Social Worker of the subcenters in marginal urban areas of the Quito city. The results show that the Ecuador, the integration of these two areas are limited, as well as, the TIC are essential elements for the exercise of their functions such as: appointment scheduling, virtual meetings, etc, being a surprising result that TIC would not replace social interventions in the health area since they are clearly face-to-face. Finally, the existence of a digital generation gap was confirmed since elderly patients and healthcare social workers have difficulties using and accessing information through TIC.