Diseño e implementación de un sistema de acceso vía móvil, web y escritorio para el control de reservas y aforos usando Bots de Telegram y códigos QR.

Abstract

The main objective of this research work is to solve the need for automation and modernization of data collection processes, reservation management and capacity control of the Facultad de Ingenieria de la Universidad Católica Santiago de Guayaquil through the development of a complete technological system. Which will be formed of a chatbot developed around the official Telegram API to attend to the different requests and cancellations of reservations by users through the use of QR codes, in addition to being used as a tool to obtain personal data from it., additionally, it will contain a software developed in the Python programming language that will run on a raspberry pi connected to a pi camera, which has the objective of reading the QR codes generated by the Bot in order to recognize active reservations and quickly obtain information about their validity, it will also have an administration panel where the administrator can manually review the status of reservations, manage users and obtain information reports, among other features. The implementation of these technologies will give the Facultad de Ingenieria de la Universidad Católica Santiago de Guayaquil a better administration of the events and services offered, in addition to allowing the creation of a database that can later be used for the creation of new campaigns or offers that this entity wishes to offer.