Implementación de servicio help desk o mesa de ayuda para la empresa “MachalaGPS”.

Abstract

In the present study, it aimed to investigate the implementation of a help desk software for the company MachalaGPS, in order to be able to control the entry of GPS devices in poor condition for their respective repair or monitoring. For that reason, the company intends to resolve the requests and requirements of customers through this help service. Along the same lines, it is necessary to mention that help desk software is a key instrument for any company or organization. The help desk software will help users and clients to have immediately access to the requested information, providing agile and effective communication. Therefore, the implementation of this system in the previously mentioned company led to the training of MachalaGPS personnel for the correct use of the system, allowing for better supervision regarding technical support requests. This system developed in the PHP and HTML5 programming language together with the design in CSS and as a MYSQL database manager. However, in the following document it was decided to handle the projective methodology due to the company's environment, which includes: research, analysis of results and interviews. In addition, It evidenced the need to implement some modules such as ticket creation, ticket detail and user creation.