Análisis de la satisfacción de las personas con abstinencia con relación a la atención del personal de la unidad de conductas adictivas del Instituto de Neurociencias.

Abstract

The issue regarding the analysis of the satisfaction of people with abstinence in relation to the attention of the staff of the Addictive Behavior Unit of the Institute of Neurosciences and its application is due to the fact that there are hundreds of patients who receive limited attention by the organisms of health, especially in monitoring and control. Where the general objective is to analyze the satisfaction of people with abstinence and its relationship with the quality of care of health personnel to provide a quality service. The methodological framework, the type of study is descriptive, exploratory, the research method is quantitative, the Short Questionnaire for the Evaluation of user satisfaction about nursing care (CARE-Q for its acronym in Spanish) was used as an instrument for collecting information. English Care Assessment Instrument) to 381 patients. The result obtained is related to improvements in the way the incentive is given, how the doctors and nurses provide motivation to each patient; where there is teamwork with the contribution of the family; where the proposal covers the application of a SWOT matrix that allows the management of various strategies that seek to strengthen the service. In conclusion, the tendency to manage drug addiction and consumption activities should be a priority for staff, family members and people with abstinence to contribute to the strengthening of a community and country.