La comunicación interpersonal del equipo de salud en relación con la satisfacción del usuario en la Unidad de Cuidados Intensivos Pediátricos del Hospital Del Niño Dr. Francisco de Icaza Bustamante.

Abstract

Interpersonal communication is considered as an action of interrelating between humanity, which is why the correct dialogue within a medical care establishment by the health professional towards the user allows an environment of trust and mutual effectiveness to be generated, providing a quality service and warmth. The objective of this research project is to analyze interpersonal communication between health team professionals in relation to user satisfaction in the pediatric intensive care unit of the Hospital del Niño Dr. Francisco de Icaza Bustamante. It has a quantitative approach, with a methodology of descriptive and correlational scope, where the inspection of the data obtained is used and in this way a direct relationship is established within the variables raised, the type of research is of descriptive, transversal and correlational origin where uses verification of the results obtained throughout the research project; a sample of 141 users was assigned, where inclusion and exclusion criteria were applied to comply with the development of the investigation. In the results obtained, it is concluded that the users denoted satisfaction in their answers about the care provided by the health professional of the Hospital, but it suggests that this type of care is used in all areas of the hospital entity. As a proposal that raised the incentive to the health team to develop new interpersonal communication skills in order to achieve satisfaction in patients and users.