Factores que inciden en la satisfacción de la atención odontológica en los pacientes ingresados en el Hospital Teodoro Maldonado Carbo.

Abstract

Patient satisfaction with dental care is one of the fundamental objectives of public or private health establishments. The objective of this research was to determine the factors that affect the satisfaction of dental care in patients admitted to the Hospital Teodoro Maldonado Carbo, to design a service protocol that improves patient satisfaction. The methodology of this research had a quantitative approach; a non-experimental, cross-sectional and prospective design; descriptive type. The sample consisted of 175 hospitalized patients who received dental care from January to May 2021. As a data collection instrument, a questionnaire was used to measure patient satisfaction with dental care with 33 questions grouped into 4 dimensions: technical care, interpersonal relationship, accessibility and care environment. The results showed that the factors with the highest value were care environment, interpersonal relationship and technical care. 98%, 96% and 97% respectively of hospitalized patients stated that it was very satisfactory. The factor with the lowest evaluation was accessibility, 60% of the patients stated that it was not satisfactory. Satisfaction at a general level is at a high level (73%). The dental management protocol for hospitalized patients establishes the procedures to be followed by the health personnel involved, which will improve the accessibility factor regarding the transfer of hospitalized patients in the indicated time, to the stomatology area.