Análisis de los costos directos del ausentismo laboral por síndrome de Burnout en personal de las áreas de salud en el edificio Joaquín Gallegos Lara.

Abstract

The World Health Organization (2019) defined the burnout syndrome as a disease related to employment and unemployment, this definition will be found in the International Classification of Diseases eleventh revision, which will enter into force in 2022. This syndrome has the following components: emotional exhaustion, depersonalization and derealization. The first cases of this syndrome were identified in 1974 by the psychiatrist Herbert Freudenberg, but the greatest contribution was made by the social psychologist Cristina Maslach, who designed the Maslach test, whose test is the only way to diagnose this disease. The objective of this thesis is to generate awareness in its readers, and that they do not see human resources as elements that can be subjected to work overload without affecting the company's finances. This is a cross-sectional study in which the Maslach test was performed on the participants, to this Maslach test, 4 questions were added, which sought to determine the number of annual medical permits reported by the participants, this information was linked with the participants who had developed burnout syndrome or one of its components, and thus determine the relationship between burnout syndrome and absenteeism. The results will be tabulated through the statistical and calculation tools of the Excel spreadsheet. The results will allow us to determine the measures that can be adopted to reduce the cases of burnout syndrome and therefore the labor absenteeism as a consequence of it. In this study, it was possible to show that the economic losses due to work absenteeism, in people who developed burnout syndrome or one of its components, can fluctuate between $47,602.60 and $85,231.72 dollars per year, distributed in several areas.