Evaluación de los procesos administrativos y propuesta de estrategia de una mejora continua para la empresa BDBlogic.

Abstract

The present study was carried out in the BDBLogic company of Guayaquil, its general objective was to evaluate the administrative processes in order to design a continuous improvement strategy. In the investigation, a descriptive design was applied, under a quantitative, cross-sectional approach; With the support of different data collection techniques, the processes of the organization were mapped through the survey and the interview addressed to the collaborators. As more significant results we have that the problems that exist in the administrative processes such as the planning of activities and task programming were identified; organization of staff and distribution of responsibilities; process management; and finally, the control and monitoring of the same to show the progress of the fulfillment of each business objective. Finally, the results of the research suggest that it is necessary to update the processes and procedures that not only allow for high quality standards, but also promote competitive development in the market.