Nivel de satisfacción de los pacientes atendidos en la UCSG de la clínica integral II de Odontología en el semestre A-2023.

Abstract

Introduction: A high-quality dental care system must adhere to current knowledge of health procedures, ensure the best possible outcome for the patient, and reduce the risk of unwanted side effects. Objective: to determine the level of satisfaction of the patients treated at the UCSG of the Integral Clinic II of Dentistry in the semester A-2023. Materials and methods: it is a qualitativequantitative, observational-descriptive, analytical and non-experimental study. The universe was composed of 148 patients and shows 108 people. Analysis and results: 62.96% were female patients, and 37.04% male. Regarding nationality, 97.22% were Ecuadorians, 48.15% did not have a profession. Patient attitudes were generally positive with 95.37%. 88.89% did not have pain and of the 12 patients who did, all indicated that the level was mild. 96.30% received pre and post treatment guidance and the staff who guided them were mostly students with 64.81%. 62.96% indicated that they felt completely satisfied with the treatments provided. Conclusion: The satisfaction of patients with the dental care they receive is crucial because it will influence their pattern of use of the service, this, as could be observed, will not only depend on the university but also on the orientation and quality of services that the student and the general level of satisfaction of the respondents was high.