Implementación de IoT para la gestión de acceso a visitas en el área administrativa de la facultad de ingeniería UCSG.

Abstract

Have you ever wondered how to improve studentteacher/administrator-guest interaction? In our college, several modules have been developed within the UCSG system to provide services to both students and guest users both academically and financially, but is there one that contributes with customer service within the college faculties? The purpose of this work is to improve user service by implementing IoT for visitor access management. The approach of this research is of a qualitative technological nature which allowed the collection of data without numerical measurement to have a greater affinity with the current UCSG system. Several variables to be resolved were identified, such as the knowledge of what was to be implemented, were resolved through surveys conducted to the university community within the Computer Science Engineering career as the study population. Finally, we can conclude that the development and deployment of this project will benefit the improvement of customer service both in the college faculty and the university itself, in general thanks to the great reception by the UCSG university community.