Modelo de gestión del talento humano y su incidencia el desempeño laboral en la Empresa Distribuidora de Combustible PetroilManta S.A.

Abstract

The general objective of the research was to analyze the impact of human talent management on the work performance of PetroilManta fuel employees, in order to use the findings to design a human talent management model to improve work performance. The methodology applied in the scientific study recorded a qualitative and quantitative approach, developed with observation techniques, where the activities of each individual who performs their work role within the company Petroil Manta S.A. were recorded. Where it was established that in this company teamwork is carried out on average, because the majority of workers do not accept suggestions from their co-workers and personal actions predominate more than business ones. When diagnosing the factors that affect the good desire for job performance of PetroilManta employees, this is carried out in the Human Resources department which favors the employees, but there must be selfevaluation and process improvement in customer service. the company. It was established that the personal satisfaction of the employees was common, despite the need to encourage staff through training to improve their work skills and it was determined that the recognitions established by this company are accepted and have acceptable levels of satisfaction, this is due to the monetary stimulus that is rewarding when goals are met.