Análisis de la incidencia de la comunicación efectiva sobre el desempeño laboral de los colaboradores administrativos del Benemérito Cuerpo de Bomberos de Guayaquil.

Abstract

The current work aims to determine the incidence of effective communication in the work performance of the administrative collaborators of the Benemerito Fire Department of Guayaquil to design improvement strategies. Its compliance is achieved through the use of a quantitative approach, deductive method, transverse design and correlational scope, and the sample was made up of 198 workers of the administrative area chosen by census. The results indicated that effective communication achieved an average of 4.20, due to formal channels and communication functions, specifically because their suggestions and concerns are not always accepted by authority and for not being able to express their feelings and/or emotions. On the other hand, the work performance obtained an average of 4.02 due to teamwork and the organization, especially for not always receiving enough training and not having opportunities that allow professional development in the institution. Likewise, it was observed that the incentives for achievements do not influence their work performance and that the performance indicators are very demanding. Therefore, it was concluded that effective communication correlates positively and significantly with work performance (R = 0.453; p <0.01).