Síndrome de burnout en el personal que labora en un Hospital de la ciudad de Guayaquil.

Abstract

Health personnel are prone to face work situations that can affect their quality of life and work performance. These circumstances can result in absenteeism, lack of empathy, and related symptoms. Objective: Determine the Burnout Syndrome in the health personnel of a hospital in the city of Guayaquil. Methodology: descriptive, quantitative, prospective, cross-sectional. Population: 120 members of the health staff of the IESS Los Ceibos General Hospital. Technique: Survey, Instrument: Maslach Burnout Iventory Questionnaire. Results: Among the characteristics, staff aged 18 to 24 years (44%), female (77%), with nursing degrees (50%), with 1 to 5 years of seniority (39%) predominated. and that they do not provide services to other institutions (86%). Among the factors, they indicate that they are satisfied with their remuneration (38%), that the degree of responsibility never causes problems (66%), that sometimes the lack of support impedes their performance (42%), that the organizational climate never influences them. their performance (52%), who sometimes do not have the opportunity to speak openly (42%). In Malasch's inventory, it is observed that there are personnel with a low level of emotional exhaustion (72%), depersonalization (58%) and a high level of personal fulfillment (46%). Conclusion: It can be deduced that there is a prevalence of 43% of personnel who present a medium level of Burnout Syndrome, so it is possible that they experience different levels of emotional exhaustion, depersonalization or lack of personal fulfillment.