Caracterización de la atención odontológica asociado con la percepción de los usuarios en el centro de salud Ponce Enríquez.

Abstract

This research focused on characterizing dental care and its association with user perception at the Ponce Enriquez Health Center. The main objective was to identify areas for improvement in order to optimize the quality of the dental service offered to the community. A field investigationwas carried out, complemented by a bibliographic study, to analyze user satisfaction and its relationship with the care received. The study included a sample of 70 patients who attended the dental service between August and October 2023. The SERVQHOS questionnaire, an adaptation of the SERVQUAL instrument, was used to measure the perceived quality of the service. Data collection was performed through surveys, interviews and direct observation, and the results were analyzed using IBM SPSS V 22 statistical software and Microsoft Excel 2016. Key concepts such as user satisfaction, quality of dental service, and factors influencing patient perception, such as friendliness and cordiality of the health personnel, and technological advances in dental care were defined. The results showed that the positive perception of care is closely linked to good treatment and trust generated by the health personnel. The study concludes that it is pertinent to develop strategies to improve dental care based on user perception. It highlights the importance of empathy and effective communication in the service, as well as the need to integrate advanced technologies to improve treatments and optimize response times. In addition, the implementation of continuous training programs for dental personnel is suggested, with the aim of maintaining high standards of quality and user satisfaction.