Análisis del nivel de satisfacción del servicio de entretenimiento y animación del Hotel Royal Decamerón Mompiche para una propuesta de mejora.

Abstract

The lack of activities in the entertainment and animation area, for an improvement of fun for the guests. The training and animation area offers shows every day and every hour for the little ones and the older ones, with experiences of different dynamic and recreational activities that can be offered such as: aerobics, yoga, dance classes, theater, cinema, etc. The main objective of this research is to propose improvement strategies for the training and animation area to facilitate the programming of shows for each day. In the collection of information, information was collected from the guests of the Royal Decamerón Hotel, giving as a contribution the surveys to facilitate the improvement that could be obtained in the course, we also went to professionals in the area, for an interview to carry out a synthesis.