Los vicios ocultos en la Ley Orgánica de Defensa al consumidor

Abstract

The general objective of this investigation was to analyze the hidden defects in accordance with what is contemplated and the Organic Law of Consumer Defense, for this the rights as well as the obligations that every supplier has according to the aforementioned regulations were described. The doctrinal elements linked to hidden defects were analyzed, as well as a proposal was made with the purpose of modifying article 20 of the Organic Law of Consumer Protection. The investigation is carried out with the aim of evaluating article 20 before it is written, taking into consideration that many consumers do not make the relevant claims before the competent authorities or before the providers of goods and services, since the procedures are very complex, and in In the vast majority of cases, the amount of the products and services purchased is minimal, which is why in many cases they do not exercise this right. For this reason, a proposal was made with the purpose of establishing a specific and brief period of time for the purposes that consumers can exercise their right. The methodology carried out started from the application of the qualitative approach, using the analytical, synthetic method and as a research technique the documentary analysis of bibliographic works, a ruling from the National Court of Justice and the Organic Law of Consumer Defense which demonstrated the need to modify article 20 of the Organic Law on Consumer Protection.