Sobrecarga laboral y el síndrome del quemado (burnout) en el personal administrativo de una empresa de alimentos y bebidas de la ciudad de Guayaquil en el año 2024.

Abstract

The main objective of this research is to analyze the situation of work overload and burnout syndrome in the administrative staff of a Coffee Company in the city of Guayaquil in the year 2024 in order to generate investigative inputs. And among the specific objectives is to characterize the existing work overload in the administrative staff of a coffee company, identify the level of Burnout syndrome in the administrative staff of the coffee company, and know the organizational and personal factors that contribute to work overload and to Burnout syndrome in the administrative staff of a coffee company. The research was carried out from a mixed approach, with applied research and a descriptive level, as instruments to collect information the Maslach questionnaire and the focus group were used, the sample is represented by 87 collaborators from the administrative area of a coffee company. . As results, it was obtained that work overload in administrative staff is evident, with a significant percentage of employees (37%) working more than 9 hours a day and a notable part (35%) dedicating more than 8 hours to their daily activities. and that a significant proportion of administrative staff experience high levels of emotional exhaustion and depersonalization.