Nivel de satisfacción del paciente sobre la calidad de atención en el Centro de Salud Santa Elena durante diciembre 2024 hasta febrero 2025.

Abstract

Introduction: Patient satisfaction is a health indicator and is the basis of the quality of care in health services of the Comprehensive Public Health Network of Ecuador. This research will make it possible to identify shortcomings and optimize health care processes at the first level of care. Objective: To determine the level of patient satisfaction about the quality of care at the Santa Elena Health Center during December 2024 to February 2025. Methodology: To determine the level of patient satisfaction with the quality of care at the Santa Elena Health Center during December 2024 to February 2025. A population of 763 participants and a sample of 257 participants were obtained with a confidence level of 95% and a margin of error of 5%. A survey of 16 questions based on the SERVPERF model was proposed. Results: The Santa Elena Health Center had a variable level of satisfaction, i.e., reliability 95.82%, responsiveness 74.32%, empathy 82.89%, security 96.89% and tangible elements 82.75% respectively. Conclusion: In general, the percentage of satisfaction is good, however, actions that improve the quality of health care should be proposed and executed in order to meet the objectives of the first level of care.