Institución responsable de aplicar los principios de eficacia y eficiencia mediante la implementación de las TICS en el registro de la propiedad del cantón Naranjal.

Abstract

The document addresses the implementation of Information and Communication Technologies (ICT) in the Property Registry of the Naranjal canton, highlighting its potential to improve the effectiveness and efficiency of administrative processes. Currently, the institution faces problems such as slow procedures, lack of digitalization and low user satisfaction, These challenges hinder legal certainty and limit access to public services. The theoretical framework details the evolution of ICT and its Impact on public administration, highlighting its ability to optimize resources, reduce costs and increase transparency. Key concepts such as and efficiency in public management are analyzed, as well as the benefits of digitalization and automation of administrative processes. The analysis reveals that Registry services, such as the registration of sales and the issuance of certificates, are manual and require long times of 10 working days. Through all ICT-based proposal, the development of a digital platform separate from the Naranjal Mayor's Office website is proposed, which will allow online procedures, integrate databases with other institutions and guarantee information security through cloud systems. In addition, it is recommended to train staff, redesign workflows and monitor key indicators to evaluate the impact of improvements. The technological modernization of the Registry would not only improve the quality of service, but also strengthen citizen confidence and legal security in the management ofreal estate.