Análisis de los factores que inciden en la rotación de trabajadores en la empresa de transporte LUNAEXPRESS S.A.

Abstract

This study analyzes the factors influencing employee turnover at Lunaexpress S.A., a company in the transportation sector, based on a quantitative approach through surveys conducted with its employees. The main objective was to examine in detail variables such as organizational commitment, intention to stay, job satisfaction, and perceived organizational support, to interpret and understand how these elements impact employee stability and retention. The results revealed that, although organizational commitment is moderately high particularly in its affective dimension, it is significantly influenced by factors such as job stability and compliance with obligations that affect the decision to remain in or leave the position. The intention to stay reflects a positive attitude toward continued employment, supported by acceptable levels of satisfaction and a perceived sense of support from the organization. It is worth noting that some indicators point to aspects of the work environment that require attention, as they may be related to the levels of turnover observed. In this context, perceived organizational support stands out as a key element in strengthening the bond between employees and the company, while job satisfaction serves as a reinforcing factor in the decision to remain within the organization. These factors interact in a complex way, showing that workforce stability depends on both emotional and rational aspects. This diagnosis provides a solid foundation for understanding the challenges faced by Lunaexpress S.A. in human talent management and highlights the need to further explore these variables in order to develop strategies that reduce turnover and improve the organizational climate.