Plan de mejora del sistema de gestión de calidad en Chalensamar S.A.

Abstract

The present degree work aims to design an improvement plan for the quality management system at Chalensamar S.A., a company dedicated to the processing and packaging of shrimp. The organizational analysis revealed significant deficiencies, including high employee turnover, poorly standardized processes, and inadequate operational control, factors that compromise product quality and the overall performance of the organization. This proposal provides well-known theories such as ISO 9001: 2015, Lean Manufacturing, Six Sigma, Kaizen, PDCA, and ServQual, accompanied by methods such as the 5W2H model and the Gantt chart. Additionally, we consider it advisable to increase advanced technologies such as IoT and Blockchain; these tools allow us to strengthen the traceability of the product and the key processes that impact operational efficiency. This research carries an applied methodology with a qualitative approach, supplemented by quantitative methods. In addition, semi-structured interviews were conducted for data collection, through direct communication and documentary analysis, which allowed for the gathering of relevant information to structure the recommendations. The results obtained indicate that the implementation of the improvement plan will significantly contribute to the company in internal processes, reduce unnecessary waste, increase business competitiveness, and strengthen Chalensamar financially. This study serves as a replicable methodological reference for other companies in the aquaculture sector facing similar challenges, by providing a contextualized and viable technical solution, aligned with quality standards and customer satisfaction.