Análisis de la satisfacción laboral de los colaboradores del sector hotelero del cantón Playas y su relación con factores asociados a productividad laboral.

Abstract

This study analyzes the relationship between job satisfaction and its relationship with factors associated with the productivity of hotels in the General Villamil Playas canton. It aims to identify internal and external factors that enhance competitiveness. A quantitative, descriptive approach was applied. Structured surveys were administered to operational staff and complemented by interviews with hotel managers, enabling a comparison of employees' and managers' perceptions. The results indicate high satisfaction with working conditions, leadership, organizational climate, communication, respectful treatment, and teamwork. These elements are associated with favorable productivity indicators identified in this research. However, there is room to improve the clarity of promotions and professional development opportunities, as well as the structure of salary incentives. The study concludes that job satisfaction, supported by sound leadership and learning opportunities, positively affects productivity in the hotel sector in Playas. If incentive systems and communication channels are improved, it is possible to consolidate this relationship and strengthen the establishment’s competitiveness.