Propuesta de mejora en los procesos administrativos en la empresa AV FACTORY TECHNOLOGY SOLUTIONS.

Abstract

This research project, titled "Improvement in administrative processes at AV FACTORY TECHNOLOGY SOLUTIONS," focuses on optimizing the management of a company specializing in industrial automation and low-voltage electrical systems. Despite its market position, the organization faces administrative challenges such as lack of coordination between departments, outdated procedures, and delays in responding to customer needs, which negatively impact its overall efficiency and productivity. The primary goal of this proposal is to create an administrative improvement plan/informational document using standardised processes and Lean methodologies to optimise service quality and reduce operating costs. The research utilised a mixed-methods approach (qualitative and quantitative), with a cross-sectional, non-experimental descriptive design. Data collection occurred through surveys, semi-structured interviews involving managers in their respective areas, and direct observation of daily operations in order to develop a complete picture of the organisation’s processes and its business functions. As a result of the diagnosis model utilized for this research project, it was determined that the organization has critical issues in the areas of Human Resources, Finance, and Logistics due to the lack of documented manuals and the presence of multiple layers of redundant processing steps within these areas. Therefore, the study proposes to implement a new Management System built on Lean Service, 5S tools and Standardised Processing Systems to greatly reduce cycle times (such as lead time for hiring and lead time for purchasing), reduce administrative errors and promote the long-term viability of the company given today’s highly competitive technology-based marketplace.