Percepciones sobre la relación entre la jornada laboral y la satisfacción de los trabajadores de una empresa del sector hotelero de la ciudad de Guayaquil. Estudio durante los meses de diciembre del 2025 y enero de 2026.

Abstract

This research aims to understand the perceptions of employees in a hotel in Guayaquil regarding their work schedule and job satisfaction, and the relationship between these factors, in order to contribute to improving working conditions in the sector. It was a mixed-methods, descriptive study using a non-experimental approach. A survey was administered to employees of a hotel in Guayaquil, and interviews were conducted with staff from different departments within the same workplace. The main findings indicate a moderate workload in the hotel sector, manifested as stress during peak pay periods, unexpectedly dirty rooms, guest complaints, multiple service interruptions, and pressure to complete tasks quickly. These issues are managed through individual strategies such as prioritization lists, deep breathing exercises, discussions with supervisors or colleagues, walking during breaks, and task organization to maintain composure.