Asignación de puestos de trabajo y desarrollo profesional digno a personas con discapacidad que laboran en empresas hoteleras de la ciudad de Guayaquil

Abstract

This study aimed to analyze the allocation of jobs to people with disabilities and their professional development opportunities in hotel companies in the city of Guayaquil, in order to identify existing barriers and opportunities for achieving decent work. The research was conducted using a qualitative approach, with a descriptive-analytical design, employing semi-structured interviews with human resources personnel and employees with disabilities from two hotels. This allowed for an understanding of the perceptions of both parties. The results showed that while there is institutional openness toward hiring people with disabilities and formal compliance with legal regulations, gaps persist between policies and daily practices. Job adaptation is, in most cases, partial rather than complete and depends on the type of relationship they have with their immediate supervisors and coworkers. Similarly, professional development is presented as a limited opportunity, characterized by constant training without growth plans, which leads to stagnation and negatively impacts the overall well-being of workers with disabilities. Finally, the study concludes that workplace inclusion in the hotel sector should not reduce accessibility to employment but rather involve making reasonable adjustments to jobs on a permanent basis, promoting inclusive leadership, and making people with disabilities visible as rights holders within the hotel industry.