Percepciones del clima laboral y las dinámicas de relacionamiento entre trabajadores operativos y administrativos en una empresa de la ciudad de Guayaquil durante el año 2025.

Abstract

This thesis analyzes the perceptions of workplace climate and the dynamics of interaction between operational and administrative employees in a food sector company in Guayaquil during 2025. Using a qualitative approach, semi-structured interviews were conducted to explore how working conditions, internal communication, leadership, and union representation influence everyday relationships between both groups. Findings reveal that administrative employees report greater access to information, recognition, and stability, while operational workers face higher physical demands, turnover, and limited participation in decision-making processes. These differences generate divergent perceptions of belonging, motivation, and fairness, shaping a fragmented workplace climate. The study concludes that subjective perceptions, influenced by imaginaries of superiority and inferiority, directly affect cooperation and organizational cohesion. Recommendations include strengthening internal policies for horizontal communication, equitable recognition, and union dialogue spaces to foster more supportive relationships and an inclusive workplace climate.