Modelo integral para la mejora de la plataforma de servicios académicos estudiantiles en la Facultad de Ingeniería de la UCSG.

Abstract

In contemporary university life, students not only expect to attend classes and complete administrative procedures, but also to have clear, fast, and coherent digital experiences. At the Catholic University of Santiago de Guayaquil, the academic platform performs essential functions; however, many students from the Faculty of Engineering perceive difficulties related to navigation, process duplication, and lack of clarity regarding the status of their requests. This situation is consistent with recent studies indicating that usability and user experience are decisive factors for student satisfaction and academic engagement (Martínez-Prieto, R., & García-Peñalvo, F. J., 2022). From this reality arises the need to analyze the platform from a more structured perspective. In this context, project management provides order, planning, and a clear path to understand and organize complex processes. Various authors highlight that the application of management approaches, such as scope definition and stakeholder identification, helps guide improvements in a coherent and sustainable manner (Project Management Institute, 2021). The purpose of this study is to analyze the improvement of the student academic services platform of the Faculty of Engineering at UCSG through the conceptual design of an integral model based on project management techniques. The work includes a diagnosis of the current situation, the analysis of an improvement proposal, and the definition of guidelines aimed at strengthening the student experience. In summary, this study reflects on how disciplined and human-centered project management can contribute to enhancing the university experience and institutional efficiency. Ultimately, a well-managed academic platform not only facilitates procedures, but also supports students, provides clarity, and contributes to a more coherent university experience.