Diseño para un plan de mejora de clima laboral para una oficina técnica del Ministerio de Salud Pública del Guayas.

Abstract

This research aimed to design a workplace climate improvement plan for a Technical Office of the Ministry of Public Health of Guayas, based on the diagnosis of employees’ perceptions regarding leadership, commitment, and the work environment. The study was supported by McGregor’s Theory X and Theory Y, Rensis Likert’s Organizational Climate Theory, Affective Events Theory, and Herzberg’s Motivation-Hygiene Theory. A quantitative approach was applied, using a non-experimental, exploratory, descriptive, and cross-sectional design. The population consisted of 398 public servants, from which a stratified probabilistic sample of 196 participants was determined. The estimated Workplace Climate Indicator reached 63.09%, corresponding to the Acceptable category. Commitment obtained 68.15% and leadership 66.43%, while the work environment reached 53.44%, placing it in the Regular category. The main strengths identified were institutional identification, collaboration among colleagues, and trust in immediate supervisors. The main gaps were related to facilities, workload, communication of organizational changes, work-life balance, feedback, and conflict management. Based on these findings, an improvement plan was structured with prioritized actions aimed at strengthening physical and organizational conditions, internal communication, leadership, recognition, participation, and professional development. The proposal also incorporated responsible parties, indicators, targets, monitoring frequencies, evidence of compliance, implementation phases, and follow-up mechanisms, with the purpose of facilitating progressive execution, evaluating effectiveness, and guiding future workplace climate assessments toward higher performance levels throughout the institution.