Análisis de la satisfacción estudiantil en una facultad de una Institución de Educación Superior del Ecuador.

Abstract

The general objective of this research was to analyze the level of student satisfaction in a school of a higher education institution in Ecuador, aiming to identify strengths and areas for improvement that support institutional decision-making. The study followed a quantitative methodology, with a non-experimental, cross-sectional design and an exploratory, descriptive, and associative scope. The target population consisted of 1,760 students enrolled in five undergraduate programs. A simple random probabilistic sampling method was applied to select the sample, yielding 315 participants. Data were collected using the Questionnaire for the Study of Student Satisfaction in University Students (SEUE) and processed with SPSS software, which included descriptive analyses and the Pearson Chi-square test to assess the association between sex and satisfaction levels. The findings revealed an overall positive perception across most dimensions of the questionnaire; nevertheless, critical areas with notably high dissatisfaction rates were detected, particularly concerning transportation services and cafeteria facilities. Furthermore, the inferential analysis showed no statistically significant relationship between students' sex and their satisfaction levels. It is concluded that the systematic study of student satisfaction through validated instruments constitutes a valuable resource for guiding continuous quality improvement in higher education services.