Diseño de una estructura organizacional basada en procesos para el mejoramiento de la gestión administrativa en la Asociación Agroartesanal de Banano Orito Unión Carchense.

Abstract

The objective of this research was to design an organizational structure based on processes to improve the administrative management of the Orito Unión Carchense Banana Agro-Artisanal Association (ASOAGCAR), located in Santo Domingo de los Tsáchilas. For the development of the study, Participatory Action Research (PAR) was applied, through the observation of the activities of the association, interviews and surveys aimed at the personnel involved in administrative and operational management. The diagnosis made it possible to identify difficulties related to the distribution of functions, coordination between areas, the organization of processes and the management of information. Based on these results, a proposal was developed that includes a process map, the description of organizational processes, a manual of functions and the relationship between positions and institutional processes. Actions aimed at improving communication between areas and the use of information systems were also proposed. As a result, the proposal establishes a basis for ordering responsibilities, improving the coordination of activities and facilitating the flow of information within the association. It is concluded that a process-based organizational structure can contribute to improving the administrative management of ASOAGCAR and provide a reference to organize its activities according to the current needs and future growth of the organization.